- RETURN POLICY
Estimated Delivery 7 to 9 Days
Tracking number available in 3 days time.
2 Person Outdoor Ultralight Camping Tent Kit 3 Seasons Double Layer Aluminum Pole Rain-proof with Carry Bag for Travel Hunting Hiking
- Easy to install. High-strength aluminum poles, lightweight and it can stand under high pressure.
- Tent door uses two-way zipper, both sides could be tighten, especially add the door curtain pull clasp, more convenient and durable.
- Two sides of the ventilation windows can be closed or open freely, which can maintain ventilation in the tent.
- Suitable for: Hiking, climbing, camping, self-driving tour, fishing and other outdoor activities.
- The tent has wind ropes fixed all around that can effectively wind-proof even in winter.
- Lashing design, easy to roll up, and used for fixing aluminum pole and external tent.
Inner tent: 210T polyester cloth and B3 Nylon airy mesh
Frame poles: 7001 high quality aluminum frame
Flysheet: 210T polyester cloth and PU coating
Ground sheet: 150D anti-tear oxford cloth
Thank you for your support and trust of our brand Naturehike.
Our company is in a period of brand and package promotion that you may receive the goods of two styles. It is guaranteed the goods are genuine and you may rest assured.
Type: Manual Tent
Features: Anti-mosquito,Breathable,DIY,Double Doors,Double Layers,Quick Open,Waterproof,Wind Proof
External Tent Material: Oxford Fabric,Polyester Fabric,PU
Tent Pole Material: Aluminum Alloy
Inner Tent Material: Breathable Mesh
Tent Bottom Material: Oxford Fabric
External Tent Waterproof Grade: 4000mm
Tent Bottom Waterproof Grade: 5000mm
Fits for: Double
Tent Pole Diameter: 0.335
Tent Peg Material: Aluminum Alloy
Tent Peg Length: 18cm
Package weight: 2.083 kg
Product size: 210.00 x 135.00 x 110.00 cm / 82.68 x 53.15 x 43.31 inches
Package size: 43.00 x 16.00 x 11.00 cm / 16.93 x 6.3 x 4.33 inches
Package Content: 1 x Inner Tent, 1 x Flysheet, 2 x Frame Poles Sets ( 42cm ), 6 x Fixed Ropes ( 106cm ), 13 x Tent Stakes, 1 x Carrying Bag with Installation Note
Warranty: 3 Months
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or email@example.com. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)