- RETURN POLICY
Estimated Delivery 7 to 9 Days
Tracking number available in 3 days time.
Children Eagle Catches Chicken Parent-child Game Educational Toy Set
1. Please stick the label as shown on the picture, install every spare part and base platform, put three coins at the base
2. Totally 4 base and 4 different game coins, player choose 1 base according to their favorite
3. Install batteries, start power switch, the plane randomly flies in circles in a horizontal position, meanwhile, accompanied by sound of chicken
4. When the plane begins to spin, the eagle in the above attempt to catch game coins out whom in the base, at this time, the player can push down footboard of the base, in order to raise the lever and beat off an attack from an eagle. Then the eagle will fly in a different direction ( Go on attacking you or turn to attacking the others oppositely )
5. Once the eagle beaten down your first game coins, the game coins will fall into the rear base, ( That means the eagle's nest ) then the other 1 game coins will move forward automatically and the game goes on until the eagle beaten down all the game coins
6. Use your other hand to keep the lever base steady and avoid game coins falling out accidently
7. If plane attacks your base continually, you will lose all "game coins" if you can not protect them well. Although games can continue, ever your base without game coins, you also can use lever to beat it and redirect it to other player's game coins to interfere their base
Age Range: > 3 years old
Package weight: 0.746 kg
Package Size(L x W x H): 32.00 x 25.00 x 10.00 cm / 12.6 x 9.84 x 3.94 inches
Package Contents: 1 x Educational Toy Set
Product Safety Disclaimer:
We do not accept any responsibility or liability for misuse of this or any other product. All our products are extensively tested to comply with rigorous and strict QC standards. For certain products (e.g. toys, knives, etc.), we recommend proper supervision as we cannot be held liable for misuse or accidents.
Small Parts Disclaimer:
These toys contain small parts, not for children under 3 years in case of swallowing or choking . We do not accept any responsibility or liability for misuse of this or any other product.
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or firstname.lastname@example.org. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)