- RETURN POLICY
Estimated Delivery 7 to 9 Days
Tracking number available in 3 days time.
Elephone EleCam Explorer Elite 4K WiFi Action Sport Camera 170 Degrees FOV 2.0 inch LCD Display
Elephone EleCam Explorer Elite 4K Action Camera is perfect for cycling, skiing, surfing, diving, climbing, flighting, etc. Records the wonderful moment in your life! Bring it with you and have fun.
Upgrade Chipset NTK96660: NTK96660 chipset with fully improved performance, enables you conveniently record 4K video and capture high-speed motion scenes
Support WiFi Connection: Operation via APP to make remote control and easily preview and share videos with people
Wiredrawing Texture: Glossy and delicate wiredrawing texture bring you an excellent feeling
Underwater Mode Fill-in Light: Light effect will be improved by 15 to 30 percent, enables you to take better pictures
Good Image Permeability: 12MP for fine capturing dynamic, 4K video recording and image freeze-frame at 60fps brings you clear and vivid quality
170 Degrees FOV: Wide angle ensures excellent vision and retains more realistic scene, captures immersive view
Built-in Gyro: Electronic image stabilization will greatly reduce camera shake and vibration in order to get the perfect shot
Special Slow Photograph Function: New photography modes of night and time-lapse at night provide customizable exposure settings for single and time-lapse photo
Waterproof Case: Strong protective box with waterproof performance 98 feets (30m) is used for Explorer
APP Control: Scan the QR code to download APP "Explorer Elite", for both iOS and Android system
Notes: 4K mode hasn't yet been supported on APP control. The function is coming.
Brand Name: Elephone EleCam
Model: Explorer Elite
Type: Sports Camera
Type of Camera: 4K
Chipset Name: Novatek
Chipset: Novatek 96660
Max External Card Supported: TF 64G (not included)
Screen size: 2.0inch
Screen type: TFT
Screen resolution: 960 x 240
Battery Type: Removable
Power Supply: 5V 1A
Charge way: AC adapter,USB charge by PC
Working Time: 75mins (1080P)
Wide Angle: 170 degree wide angle
Video format: MP4
Video Resolution: 1080P (1920 x 1080),2K(2560 x 1440)30fps,4K (3840 x 2160),720P (120fps)
Video Frame Rate: 120fps,30FPS
Video Output : HDMI
Image Format : JPEG
Audio System: Built-in microphone/speaker (AAC)
Exposure Compensation: +0.3,+0.5,+1,+1.5,+2,-0.5,-1,-1.5,-2,0
White Balance Mode: Auto
WiFi Function: Image Transmission,Remote Control
Delay Shutdown : Yes
Time Stamp: Yes
Interface Type: Micro USB,TV-Out,USB 2.0
Language: English,French,German,Italian,Portuguese,Russian,Simplified Chinese,Spanish
Package weight: 0.782 kg
Product size (L x W x H): 5.92 x 4.10 x 2.98 cm / 2.33 x 1.61 x 1.17 inches
Package size (L x W x H): 9.70 x 5.10 x 4.00 cm / 3.82 x 2.01 x 1.57 inches
Package Contents: 1 x Action Camera, 1 x Waterproof Cover, 1 x Adhesive Tape, 1 x Cleaning Cloth, 1 x Bandage, 1 x Bicycle Stand, 1 x Accessory Seat (1), 1 x Accessory Seat (2), 1 x Steel Rope, 1 x Ribbon, 1 x Fixing Base, 1 x USB Data Cable, 1 x Helmet Seat, 1 x Adapter, 1 x Adapter Stand(1), 1 x Adapter (2), 1 x Adapter Stand (3), 1 x English User Manual
Warranty : 3 Month
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or email@example.com. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)