- RETURN POLICY
Estimated Delivery 7 to 9 Days
Tracking number available in 3 days time.
H96 Plus TV Box Amlogic S905 Quad Core 64Bit Android 5.1 Smart 4K HD Media Player 2GB 16GB
● Amlogic S905 quad-core CPU is rapid and stable which can give you high-speed feedback and smooth response.
● Mali-450 as GPU of this TV Box which gives you the high definition pictures and videos.
● With 64bit Android 5.1 stable and smooth system.
● 2GB DDR3 + 16GB Flash Memory: It gives you more space to download your favorite apps and caches to browse websites, play games, run apps, watch movies more smoothly.
● 2.4GHz / 5GHz Dual-band WiFi (10 / 100/ 1000Mbps Ethernet): It offers a more stable WiFi signal for you to enjoy higher quality video experience.
● Bluetooth 4.0 connectivity: Easy pairing with most Bluetooth-enabled devices (computer, mobile phone, keyboard, and others).
● Supports H.265 video code, enjoy the high-resolution video even at a low-internet-speed environment.
● Supports 4K HD video, which brings us clearer image quality and 3D vision enjoy.
● HDMI 2.0 connector: You can directly connect your TV to H96 Plus TV box through an HDMI cable and set up your home cinema for the best 4K x 2K HD multimedia experience.
● USB 2.0 host ports: Connect with your mouse and keyboard to help you operate more convenient.
● Supports multiple languages and multiple formats video.
● Network functions: VUDU, Miracast, XBMC, Airplay, Skype chatting, Youtube, Flicker, Facebook, online movies, etc..
● Free Internet searching, thousands of android applications, many kinds of games, etc..
● We have 3 different power adapter optional: US plug, EU plug, UK plug.
● Infrared remote control let you enjoy your wonderful life which the wireless brings to you.
Model: H96 Plus
Type: TV Box
System: Android 5.1
CPU: Amlogic S905
Decoder Format: H.264,H.265
Video format: ASF,AVI,DAT,FLV,ISO,MKV,MOV,MPEG,MPG,RM,RMVB,TS,VOB,WMV
Audio format: AAC,APE,DDP,DTS,FLAC,HD,MP3,OGG,WAV,WMA
Photo Format: BMP,GIF,JPEG,PNG,TIFF
WIFI: 802.11 a/b/g/n/ac
Power Supply: Charge Adapter
Interface: AV,DC Power Port,HDMI,RJ45,SD Card Slot,SPDIF,USB2.0
System Bit: 64Bit
Power Type: External Power Adapter Mode
Power Input Vol: 5V
Power Adapter Output: 5V 2A
Package weight: 0.531 kg
Product size (L x W x H): 12.30 x 12.30 x 2.50 cm / 4.84 x 4.84 x 0.98 inches
Package size (L x W x H): 20.00 x 15.10 x 5.00 cm / 7.87 x 5.94 x 1.97 inches
Package Contents: 1 x H96 Plus TV Box, 1 x IR Remote Control, 1 x HDMI Cable, 1 x Power Adapter, 1 x English Manual
Warranty : 3 Months
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or firstname.lastname@example.org. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)