- RETURN POLICY
Estimated Delivery 7 to 9 Days
Tracking number available in 3 days time.
Roswheel 37L Water Resistant Durable 3 in 1 Bicycle Rear Pannier Bag
Pull-up as well as wrinkle-free fabric and light weight design ease the burden
High intensity of being tear resistant and durable
Difficult to be infiltrated by the water drop with water repellent characteristics
3 in 1 bag with 2 side bags and 1 top bag
37L capacity bag meets your need of long riding journey
Hold things easily with detachable top bag
Do not feel the wrinkling of the bag against your legs with slope design in the front side
More durable with PE lining
Fender of being easy to clean on the back prevent bag from soiling with the mud
At the same time, fender also can prevent bag from getting into vehicle wheel
Reflective logo plays an important role in a safety warning and increase safety factor further
Tuck net both sides provide frequent use device like map and water bottle with vacancy
Take or hold things easily with zipper design
Zipper with logo letter is skidproof, which offer great convenience to your bike trip
More durable with 2.5mm PE board on the back
Top bag size: 30cm x 13cm x 35cm / 11.81inch x 5.12inch x 13.78inch
Side bag size: 30cm x 13cm x 31cm / 11.81inch x 5.12inch x 12.20inch
Size of splice board between two side bags: 30cm x 15cm / 11.81inch x 5.91inch
Difficult to be infiltrated by the water drop with water repellent characteristics, but heavy rain will infiltrate
It is better ride with appentice(not included), when you ride in the rain
Suitable for: Cross-Country Cycling,Fixed Gear Bicycle,Mountain Bicycle,Road Bike,Touring Bicycle
Emplacement: Rear Rack
Package weight: 1.231 kg
Package Dimension: 40.50 x 37.50 x 4.00 cm / 15.94 x 14.76 x 1.57 inches
Package Contents: 1 x Roswheel 37L Water Resistant 3 in 1 Bicycle Rear Pannier Bag
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or firstname.lastname@example.org. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)