- RETURN POLICY
Snow Fairy 4-in-1 Black Pearl Cleanser Mask 120ml
SnowFairy 4-in-1 : Remove Make up + Cleanse + Mask + Exfoliate
A new technology that make the cleanser transform into micro oxygen bubbles when expose to the air. These micro oxygen bubble able to penetrate into our pores and effetively cleanse our pores, leaving skin clean and clear.
SNOW FAIRY 4in1 Black Pearl Cleanser Mask 同时集合4种功效于一个产品！
当您在使用SNOW FAIRY 4in1 Black Pearl Cleanser Mask 的时候，您已经同时做好了卸妆+洁面+面膜+去角质的动作。
只需一瓶SNOW FAIRY Cleanser Mask， 为您省下宝贵的时间及金钱！
Aqua, Acrylates/C10 - 30 Alkyl Acrylate Crossplymer, Sodium hydroxide, Glycerin, Xanthan Gum, Cocomidopropyl Betaine, Potassium Cocoyl Glycinate, Trisodium Ethylenediamine Disuccinate, Butylene Glycol, Activated Charcoal Powder, Olive Oil PEG-7 Esters, Methyl Chloro Isothiazolinone, Methyl Isothiazolinone, Allantoin, Aloe Barbadensis Leaf Juice, D-panthenol (Pro Vitamin B5), Niacinamide (Vitamin B3), Tocopherol (Vitamin E), Pearl Powder, Hyaluronic Acid.
- Suitable for all skin types
- For male & female
Not suitable for:
- Wounds on the skin
- Allergies skin
- 适合所有肌肤， 敏感肌肤慎用
Note: Do not wet your face before applying Snowfairy 4in1.
- Apply on the skin evenly, wait for micro oxygen bubbles to be formed.
- After foaming, add some water and gently massage entire face for cleansing/ removing make-up, then rinse of with clean water.
- 按出适量的Snow Fairy 4in1 Cleanser Mask（大概3-5pump）均勻的塗在脸上。
- 这个時候 Snow Fairy 4in1 Cleanser Mask 就会自动发泡，让它发泡大概十秒左右，泡泡会有效的分解化妝品＆清理毛孔內的污垢哦！
- If your skin felling discomfort after using this product, please stop using immediately.
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or email@example.com. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)