- RETURN POLICY
This specially prepared VLCC Anti-Tan Facial Kit is based on age old Ayurvedic recipes which have been developed for specific treatment by using latest scientific production techniques.
This VLCC Anti-Tan Facial Kit contains 5 sachets each of Oat Meal Scrub, Melawhite Gel, Melawhite Pack, Pista Massage Cream, Melawhite Powder.
Use one sachet of each product for a single facial.
Oat, rice flour, aloevera, cucumber, pomegranate & quince seed
- Oatmeal Scrub : Massage face with VLCC Cleansing Milk for 2-3 minutes and wipe it off with moist cotton. Now apply VLCC Oatmeal Scrub, mixed with water, evenly on the face and neck. Leave it on for 5 minutes then massage gently using upward and circular strokes with wet fingertips. Wipe-off with moist cotton, rinse and pat dry. Steam the face for 2-3 minutes and follow it up with blackhead removal if required.
- Melawhite Gel : Gently massage face with VLCC Melawhite Gel for 10 minutes with circular and upward strokes till the skin absorbs it. Then use Ultrasonic/Galvanic (on -ve pole) for 3-5 minutes.
- Melawhite Powder : Mix the Melawhite Powder with water till it becomes a smooth paste. Clean the face and apply the paste evenly on skin. Then use Ultrasonic/Galvanic (on +ve pole) for 3-5 minutes. Wipe clean.
- Pista Massage Cream : Apply generously on clean skin. Massage with VLCC Pista Massage Cream gently with upward and circular strokes for 10-15 minutes. Wipe off excess cream with moist cotton.
- Melawhite Pack : Apply appropriate quantity of VLCC Melawhite Pack on clean skin. Leave it on for 15-20 minutes. Then wipe it off with moist cotton, rinse and pat dry. Now apply VLCC Sun Block Lotion/Cream to complete the treatment.
How To Use
Treatment Duration: 45 minutes
- Recommended Frequency: 6 sessions, once in 15 days
- Result of the treatment may vary from person to person
- Apply a VLCC sunscreen lotion with a minimum of SPF 15 on all exposed skin areas (remember to cover the rims of your ears and lips too)
- Apply the sunscreen one hour before heading outdoors, re-applythesunscreen often • Choose from the range of VLCC sunscreens to suit your skin type
- Avoid sunlight between 11 am and 3pm - during this period, two-thirds of the UV radiation from the sun penetrates the earth's atmosphere, making skin damage more likely
- Use a proper sunscreen
- Wear a hat with a brim and wear clothing that doesn't leave too much of your skin expose
- Take the same precautions on cloudy days.
Additional Information : This facial kit is ideal for use a week or two after a vacation in tropical climate, beach holiday etc where you got a tan. Do Not use it on Sun Burnt Skin.
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or email@example.com. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)