- RETURN POLICY
Mulberries are rich in antioxidants such as beta-carotene, that are renowned for their impressive ability to neutralise free radicals that cause damage to skin, such as fine lines and wrinkles. Turmeric is loaded with anti-oxidants and has anti-inflammatory, anti-septic and anti-bacterial properties that purifies and heals skin, leaving it feeling refreshed and oil free.
These two expert natural extracts combine to bring us the VLCC De-Pigmentation Day Cream which works effectively on pigmented skin. Strengthened by a combination of these herbal actives, the formula attacks hyper-pigmented skin at three main levels. It exfoliates the highly pigmented outermost layer of skin – the Stratum corneum – and allows effective delivery of other actives into the deeper layers, making the skin softer and smoother. It also ensures sun protection with organic and inorganic UV A/B filter while simultaneously moisturizing with Trehalose.
- Treats pigmented skin & spots to even out skin tone
- Suitable for all skin types
Aqua, Dimethicone, Helianthus annuus (Sunflower) oil, Cetyl alcohol, Isopropyl myristate, Titanium dioxide, Propanediol, Morus nigra (Mulberry) extract, Curcuma longa (Turmeric) extract, Emulsifying wax, Laureth-21, Glyceryl monostearate, Ethylhexyl methoxycinnamate, Benzophenone-4, Laureth-2, Trehalose, Butyl methoxydibenzoylmethane, Triethanolamine, Carbomer, Glycolic acid, Butyl hydroxytoluene, Phenoxyethanol, Methylparaben, Propylparaben, Methylisothiazolinone, Disodium EDTA, Perfume.
Formulations contain Herbal ingredients that tend to change colour over a period of time. However, product efficacy remains unchanged.
How To Use
Wash your face & pat dry.
Take appropriate amount of cream on finger tips and apply on face and neck.
Massage with gentle strokes, at least 15 minutes before stepping out in sun.
Always use De-Pigmentation Day Cream with SPF 25 after applying De-Pigmentation Serum.
For best results, also use De-pigmentation Night Cream and De-Pigmentation Face Mask.
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or firstname.lastname@example.org. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)