- RETURN POLICY
Gold, This precious yellow metal has been well loved by women over centuries. The anti-aging benefits of gold can be traced back 5,000 years to Cleopatra, who was said to sleep in a gold face mask every night to enhance the suppleness of her complexion and preserve its natural luminosity. Recognizing its popularity and skin-enriching qualities, VLCC has harnessed the best benefits of the metal to curate this luxurious facial that improves skin’s hydration and metabolism, prevents premature aging, removes pigmentation, age spots, lines and wrinkles, boosts collagen regeneration, and strengthens elastin fibres to reveal radiant, luminous, youthful complexion.
The facial kit includes:
- Gold Scrub
- Gold Peel-off Mask
- Gold Gel
- Gold Cream
VLCC GOLD SCRUB
INGREDIENTS: Extracts of Aloevera, Sandalwood, Raisin& Turmeric. Gold Oxide, Xantham gum, Dimethicone, Triclosan.
VLCC GOLD PEEL OFF MASK
INGREDIENTS: Extracts of Aloevera, Sandalwood, Lemon Peel, Turmeric, Gold Leaf, Triclosan.
VLCC GOLD GEL
INGREDIENTS: Extracts of Turmeric, Galnut& Sandalwood. Gold Leaf, Allantoin.
VLCC GOLD CREAM
INGREDIENTS: Extracts of Galnut, Wheatgerm, Rosepetals, Turmeric& Sandalwood. Gold Oxide, Dimethicone, Vitamin E and Vitamin C.
How To Use
Step 1: Gold Scrub
Gold, the precious yellow metal, has been known for its anti-aging benefits for centuries. It is believed Cleopatra used to sleep in a gold face mask every night to enhance the suppleness of her complexion and preserve its natural luminosity. Combining the skin purifying properties of gold with the antiseptic qualities of turmeric, VLCC has created this tender exfoliator that gently exfoliates and detoxifies the skin, giving it a porcelain-like smoothness.
DIRECTIONS: Apply the scrub all over the face. Massage gently in upward and outward circular movements for at least 5-7 minutes. Use water if needed and be very soft and gentle with the strokes. Wipe off with moist cotton.
Step 2: Gold Peel-off Mask
Gold, the precious yellow metal, has been known for its anti-aging benefits for centuries. It is believed Cleopatra used to sleep in a gold face mask every night to enhance the suppleness of her complexion and preserve its natural luminosity. Infused with Gold Leaf and Lemon Peel extracts, this rejuvenating mask removes dead cells and helps to maintain the skin's pH balance.
DIRECTIONS: Apply the mask in a thin even layer all over the face and neck avoiding the eye area. Place two wet cotton wool pads over the eyes and relax for 10-15 minutes to let it dry. To peel off the mask, start from the neck and move upwards. Rinse off any residue with splashes of cold water and pat dry.
Step 3: Gold Gel
Gold, the precious yellow metal, has been known for its anti-aging benefits for centuries, while Gallnut extracts have healing and cleansing properties. Enriched with these benefits of 24 carat Gold and Gallnut extracts, this gel gives the skin a youthful glow
DIRECTIONS: Apply the gel all over the face and neck. Massage gently with fingertips till it gets absorbed.
Step 4: Gold Cream
Gold, the precious yellow metal, has been known for its anti-aging benefits for centuries, while Wheatgerm and Rose Petal extracts nourish and rejuvenate skin making it look supple, radiant and healthy.
DIRECTIONS: Take the gel on your finger tips and apply all over the face and neck. Massage with light circular upward strokes for 10-15 minutes (See the booklet with the kit for the complete massage strokes). Wipe off with moist cotton.
Additional Information : This facial kit is ideal for use, before occasions such as a wedding, reception, sangeet ceremony, birthday party etc
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or email@example.com. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)