- RETURN POLICY
Gold this precious yellow metal has been well loved by women over centuries. The anti-aging benefits of gold can be traced back 5,000 years to Cleopatra, who was said to sleep in a gold face mask every night to enhance the suppleness of her complexion and preserve its natural luminosity. Recognizing its popularity and skin-enriching qualities, VLCC has harnessed the best benefits of the metal to curate this luxurious facial that improves skin’s hydration and metabolism, prevents premature aging, removes pigmentation, age spots, lines and wrinkles, boosts collagen regeneration, and strengthens elastin fibres to reveal radiant, luminous, youthful complexion.
The facial kit includes:
- Comfrey Cleanser cum Toner
- Gold Scrub
- Gold Gel
- Gold Cream
- Gold Peel-off Mask
- Oil Free Moisturizing Gel
Ingredients Comfrey Cleanser cum Toner (Step 1):
Triglyceride, Steareth 21, Propylene Glycol, Glycerol Stearate (and) PEG-100 Stearate, C12-15 Alkyl Benzoate, Cyclopentasiloxane, Dimethicone, Steareth 2, Emulsifying Wax, GlycerylMonostearate, Sodium LaurethSulphate, Phenoxyethanol, Triethanolamine, Acrylates Crosspolymer, Sodium Hyaluronate, Disodium EDTA, Allantoin, ButylatedHydroxy Toluene, Sodium PCA, Wheat Amino acids, Panthenol, Symphytumofficinale (Comfrey) extract, Methylparaben, Isobutylparaben, Ethylparaben, Butylparaben, Propylparaben, Hydroxyproline, Aloe barbadensis (Aloe) juice, Perfume.
Ingredients Gold Scrub (Step 2):
Aqua, Carbomer, Sodium lauryl ether sulphate, Glycerine, Cocamidopropylbetaine, Extracts of Aloe vera (Aloe), Curcuma longa (Turmeric) &Vitisvinifera (Grapes), Polysorbate, Polyethylene beads, Potassium hydroxide, Phenoxyethanol, Methylparaben, Propylparaben, Methylisothiazolinone, Disodium EDTA, Triclosan, Xanthan gum, Imidazolidinyl Urea, Tocopheryl acetate (Vitamin E), Auram (Gold), CI 19140, Perfume.
Ingredients Gold Gel (Step 3):
Aqua, Glycerine, Carbomer, Polysorbate 20, Extracts of Curcuma longa (Turmeric) &Quercusinfectoria (Galnut), Dimethicone, Allantoin, Tri(hydroxyethyl)amine, Phenoxyethanol, Methylparaben, Butylparaben, Isobutylparaben, Ethylparaben, Propylparaben, Disodium EDTA, Tocopheryl acetate (Vitamin E), Auram (Gold), CI 19140, CI 15985, Perfume.
Ingredients Gold Cream (Step 4):
Aqua, Light liquid paraffin, Caprylic/Capric Triglyceride, Steareth-2, Cetearyl alcohol, PPF 15 Stearyl ether, Glycerine, Tocopheryl acetate (Vitamin E), 2-propenoic acid, 3(4-Methoxyphenyl)2ethylhexylester, Steareth-21, Stearic acid, Isostearyl alcohol, Dimethicone, Aluminium Starch Octenylsuccinate, Polysorbate, Rosa centifolia (Rose) petals, Extracts of Quercusinfectoria (Galnut) & Curcuma longa (Turmeric), Vitamin C, Triticumvulgare (Wheat Germ) extract, Phenoxyethanol, Methylparaben, Butylparaben, Isobutylparaben, Ethylparaben, Propylparaben, Disodium EDTA, ButylatedHydroxytoluene, Auram (Gold), CI 19140, CI 15985, Perfume.
Ingredients Gold Peel Off Mask (Step 5):
Aqua, Polyvinyl Alcohol, Glycerine, Polydimethylsiloxane, Extracts of Aloe vera (Aloe), Curcuma longa (Turmeric) & Citrus limon (Lemon), Lactic acid, Hydroxy Ethyl Cellulose, Polyvinylpyrrolidone, Phenoxyethanol, Methylparaben, Butylparaben, Isobutylparaben, Disodium EDTA, Triclosan, Imidazolidinyl Urea, Tocopheryl acetate (Vitamin E), Auram (Gold), CI 19140, CI 16035, Perfume.
Ingredients of Oil Free Moisturising Gel (Step 6):
Aqua, Polysorbate-20, Benzophenone-4, Triethanolamine, Glycerine, Carbomer, PEG-12 Dimethicone, D-Panthenol (Pro Vitamin B5), Aloe vera (Aloe) extract, Cucumissativus (Cucumber) extract, Citrullus vulgaris (Watermelon) extract, Xanthan gum, Phenoxyethanol, Disodium EDTA, Methylparaben, Isobutylparaben, Ethylparaben, Butylparaben, Propylparaben, Perfume, CI 47000.
How To Use
Step 1: Comfrey Cleanser cum Toner
Comfrey is a beautiful plant with bell-shaped flowers and is fabulous skin healer and soother. It protects from bacteria, promotes cell renewal and hydrates skin. Utilizing these properties of the plant, VLCC has created this double action cleanser and toner that cleans your skin, minimizes the pores and prepares the skin for facial.
DIRECTIONS: Apply it on the face and neck, massage in upward and outward small circular strokes for 2-3 minutes and wipe off with moist cotton. Pay special attention to the corners of your nose, hairline, chin and neck.
Step 2: Gold Scrub
Gold, the precious yellow metal, has been known for its anti-aging benefits for centuries. It is believed Cleopatra used to sleep in a gold face mask every night to enhance the suppleness of her complexion and preserve its natural luminosity. Combining the skin purifying properties of gold with the antiseptic qualities of turmeric, VLCC has created this tender exfoliator that gently exfoliates and detoxifies the skin, giving it a porcelain-like smoothness.
DIRECTIONS: Apply the scrub all over the face. Massage gently in upward and outward circular movements for at least 5-7 minutes. Use water if needed and be very soft and gentle with the strokes. Wipe off with moist cotton.
Step 3: Gold Gel
Gold, the precious yellow metal, has been known for its anti-aging benefits for centuries, while Gallnut extracts have healing and cleansing properties. Enriched with these benefits of 24 carat Gold and Gallnut extracts, this gel gives the skin a youthful glow
DIRECTIONS: Apply the gel all over the face and neck. Massage gently with fingertips till it gets absorbed.
Step 4: Gold Cream
Gold, the precious yellow metal, has been known for its anti-aging benefits for centuries, while Wheatgerm and Rose Petal extracts nourish and rejuvenate skin making it look supple, radiant and healthy.
DIRECTIONS: Take the gel on your finger tips and apply all over the face and neck. Massage with light circular upward strokes for 10-15 minutes (See the booklet with the kit for the complete massage strokes). Wipe off with moist cotton.
Step 5: Gold Peel-off Mask
Gold, the precious yellow metal, has been known for its anti-aging benefits for centuries. It is believed Cleopatra used to sleep in a gold face mask every night to enhance the suppleness of her complexion and preserve its natural luminosity. Infused with Gold Leaf and Lemon Peel extracts, this rejuvenating mask removes dead cells and helps to maintain the skin's pH balance.
DIRECTIONS: Apply the mask in a thin even layer all over the face and neck avoiding the eye area. Place two wet cotton wool pads over the eyes and relax for 10-15 minutes to let it dry. To peel off the mask, start from the neck and move upwards. Rinse off any residue with splashes of cold water and pat dry.
Step 6: Oil Free Moisturizing Gel
Aloe Vera, also known as “the plant of immortality” can truly work miracles for the skin. It has anti-allergic, anti-inflammatory, hydrating, healing and rejuvenating properties. Combining these benefits with other nature actives and plant-based sun savers, VLCC has created this hydrating gel that moisturises your skin, while SPF 15 with PA+ protects from harmful UVA & UVB rays of the sun.
DIRECTIONS: Take the gel on your finger tips and gently massage it all over your face and neck.
Additional Information : This facial kit is ideal for use, before occasions such as a wedding, reception, sangeet ceremony, birthday party etc
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or email@example.com. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)