- RETURN POLICY
Saffron, this precious spice not only adds flavor to foods but also has several beauty benefits. It can remove tan, improve blood circulation and lend the complexion an instant, golden glow, while Honey which is a natural humectant – an ingredient that helps draw moisture to the skin – and has antiseptic properties, acts a wonderful emollient and skin soother. When combined together in VLCC’s efficient bleaching formula, saffron helps lighten skin tone and honey nourishes it to reveal fairer, healthier complexion in just 10 minutes.
The bleaching kit includes:
- Pre Bleach Cream
- Bleach Cream
- Powder Activator
- Post Bleach Pack
Pre Bleach Cream
Aqua, Light liquid paraffin, Isopropyl myristate, Glycerine, Emulsifying wax, Cyclopentasiloxane, Glycereth 2 cocoate, Glycerol monostearate, Cetostearyl alcohol, Trehalose, Acetyl tetrapeptide, Carbomer, Triethanolamine, Methylparaben, Fumed silica, Allantoin, Propylparaben, EDTA, Butyl hydroxytoluene, Honey, Phenoxyethanol, Methylisothiazolinone, Saffron extract, Perfume.
Aqua, Hydrogen peroxide, Cetostearyl alcohol, Glycerine, Mono diglyceride, Laureth 23, Orthophosphoric acid, Polyquaternium, Sodium stannatetrihydrate, EDTA, Methylparaben, Propylparaben, Phenoxyethanol, Honey, Methylisothiazolinone, Saffron extract, Perfume.
Ammonium bicarbonate, White bentonite, Fumed silica, Aluminium starch octenylsuccinate, Polyethylene, Sodium lauryl sulfate, Honey, Saffron extract.
Post Bleach Pack
Aqua, Glycerine, Isopropyl myristate, Bentonite, Talcum, Starch, Glycerol monostearate, Emulsifying wax, Light liquid paraffin, Magnesium carbonate, Zinc oxide, Fumed silica, Titanium dioxide, Xanthan gum, Allantoin, Baikal skullcap extract, Chamomillarecutita flower extract, Centellaasiatica extract, Glycyrrhizaglabra root extract, Camellia sinensis leaf extract, Polygonumcuspidatum root extract, Butylene glycol, Methylparaben, Propylparaben, EDTA, Honey, Phenoxyethanol, Methylisothiazolinone, Saffron extract, Perfume.
How To Use
STEP-BY-STEP DIY BLEACHING
1. Wash the area to be bleached with soap & cold water. Pat dry.
2. Apply entire quantity of Pre Bleach Cream & massage gently till it gets absorbed.
3. Use 1 spoonful (big spoon) of Bleach Cream with 1 spoonful (small spoon) of Activator powder. (Spoons provided in the pack). Mix the two well till the powder gets completely dissolved into the cream.
4. Apply the mixture immediately on the area to be bleached using the spatula. Make sure that the hair strands are completely covered. Avoid application on eyebrows and around the eyes.
5. Allow application to remain for the suggested time given under 'Recommended Time'. If hair is not lightened as much as desired, re-apply the mixture and leave on for 5 more minutes.
6. Wash off with cold water. Pat dry.
7. Apply a thin layer of the Post Bleach Pack, leave on for about 5 minutes then massage gently to facilitate complete absorption.
Recommended Time :
a) Darker Skin Tone: Up to 10 minutes
b) Wheatish Skin Tone: Up to 15 minutes
c) Fair Skin Tone: At least 15 minutes or more
* The exact time required for bleaching will depend on the skin tone. It can be fixed with personal experience.
• Do not apply on inflamed, chapped, irritated skin.
• Never apply bleach near the eyes. If mixture does get into eyes, rinse off with water immediately.
• Never use bleach after a hot bath. Open pores increase sensitivity.
• Never use metal dishes or applicators with cream bleach.
• Never mix the bleach cream and activator until you are ready to start treatment. Do not save mixed bleach for re-use.
• Do not use soap for 5 hours after bleach.
• Avoid going out in sunlight immediately, for better result apply in the evening.
• Mild irritation is natural during bleaching.
PATCH TEST: For patch test prepare a small application as per directions for use and apply it on the elbow. If irritation is excessive, then you are allergic to the product. Kindly do not use it.
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or email@example.com. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)