- RETURN POLICY
Pearl, the jewel of the sea, is a rich reserve of calcium, magnesium, zinc, strontium, selenium, and 20-22 amino acids. Pearl Bhasma or ash is a natural moisturizer. It contains proteins which renew the skin cells, and vitamin B complex and Polysaccharides which strengthen and improve the metabolism of the skin. Harnessing the benefits of Pearl Bhasma and other nature actives, VLCC has curated this facial kit that promises brighter, younger and radiant complexion instantly.
The facial kit includes:
- Pearl Lotion
- Pearl Powder
- Pearl Cream
- Pearl Pack
INGREDIENTS: Honey, Pearl Oxide, Dimethicone, Fenugreek Extract, Sandalwood Extract, Wheatgerm Extract and Turmeric Extract.
INGREDIENTS: Zinc Oxide, Almond Cake Powder, Turmeric Extract, Gum Acacia, Sandalwood Extract, Pearl Oxide, Triclosan and Vitamin E.
INGREDIENTS: Fenugreek Extract, Bed Nut Extract, Sandalwood Extract, Wheatgerm Extract, Turmeric Extract, Pearl Oxide, Dimethicone and Vitamin E.
INGREDIENTS: Sunflower Seed Extract, Almond Extract, Turmeric Extract, Gum Acacia Extract, Sandalwood Extract, Grapeseed Extract, Pearl Oxide, Zinc Oxide, Dimethicone, Triclosan.
How To Use
STEP 1 - PEARL LOTION
Pearl, the jewel of the sea, is a rich reserve of calcium, magnesium, zinc, strontium, selenium, and 20-22 amino acids. Pearl Bhasma or ash is a natural moisturizer. It contains proteins which renew the skin cells, and vitamin B complex and Polysaccharides which strengthen and improve the metabolism of the skin. Blended with pearl oxide, honey and turmeric this antiseptic lotion helps clean skin and unclogs skin pores to prepare it for the next phase of the facial.
DIRECTIONS: Take a teaspoon of the lotion and apply it all over your face and neck. Massage it gently in upward and outward circular strokes for 3-4 minutes and then wipe off with a wet cotton wool pad.
STEP 2 - PEARL POWDER
Pearl, the jewel of the sea, is a rich reserve of calcium, magnesium, zinc, strontium, selenium, and 20-22 amino acids. Pearl Bhasma or ash is a natural moisturizer. It contains proteins which renew the skin cells, and vitamin B complex and Polysaccharides which strengthen and improve the metabolism of the skin. Blended with pearl oxide and almond cake powder, this scrub is a storehouse of clarifying enzymes that help remove dead skin cells, blackheads and dark patches.
DIRECTIONS: Mix the powder with milk till it becomes a smooth paste. Apply evenly on wet face. Keep it for 1-2 minutes. Then massage the skin gently with wet finger tips. Wipe off with moist cotton and remove the excess with splashes of water.
STEP 3 - PEARL CREAM
Pearl, the jewel of the sea, is a rich reserve of calcium, magnesium, zinc, strontium, selenium, and 20-22 amino acids that renew the skin cells, and strengthen and improve the metabolism of the skin. Sandalwood is another precious gift of nature that helps heal and rejuvenate skin. This skin brightening cream, with the goodness of Pearl Bhasma and Sandalwood extract refreshes dull, tired and sluggish skin and makes it soft, youthful and luminous.
DIRECTIONS: Take the cream on your finger tips and apply all over the face and neck. Massage with light circular upward strokes for 10-15 minutes (See the booklet with the kit for the complete massage strokes).
STEP 4 - PEARL PACK
Pearl, the jewel of the sea, is a rich reserve of calcium, magnesium, zinc, strontium, selenium, and 20-22 amino acids that renew the skin cells, and strengthen and improve the metabolism of the skin, while Turmeric is known for its skin purifying and healing qualities. Blended with Pearl Bhasma and Turmeric extract, this is an excellent pack for skin lightening. It reduces pigmentation and evens out skin tone to reveal brighter, lighter complexion.
DIRECTIONS: Apply the mask in a thin even layer all over the face and neck avoiding the eye area. Place two wet cotton wool pads over the eyes and relax for 10-15 minutes. Rinse off with splashes of cold water and pat dry.
Additional Information : This facial kit is ideal for use, before occasions such as a wedding, reception, sangeet ceremony, birthday party etc
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or email@example.com. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)