How To Handle Skynet / Poslaju Tracking Issue
Where is the tracking number?
Your tracking number can be found at the order Shipping History
- Login to Kumoten
- Go to My Orders > Completed orders
- Click on the Action icon on the right
- The shipping tracking number and websites to trace the status is at the bottom ( Shipment History )
How Long Does It Take to deliver to buyer?
| Shipping company | tracking code first 3 characters | Product SKU code | Product origin | Estimated Delivery Time |
| Skynet / COE | Starts with "621..." | SKU with OBX, KOX, KOY, QOX, QOY, QOW | China | 11-14 days |
| Poslaju | Starts with "ERA..." | All other SKU code | Malaysia | 2- 5 days |
How to trace the shipping status?
| Shipping Company | Tracking website | Remarks |
| SkyNet / COE | When parcel reach Malaysia, buyer can trace in Skynet website. before it reach Malaysia, no information will be shown in Skynet. | |
| Poslaju | https://track.pos.com.my/postal-services/quick-access/?track-trace |
There is nothing shown in Skynet
Please check the shipping status in COE Website . Probably the parcel is still on its way to Malaysia.
Parcel arrived Malaysia but is stuck and no movement for more than 2 days
Kindly contact the courier companies using these forms and contact information.
| Shipping Company | Complain Form | Contact |
| Skynet | https://bit.ly/skynethelp | https://bit.ly/skynetbranches |
| Poslaju | https://bit.ly/poslajuhelp | https://bit.ly/poslajusupport |
